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How to Write a Sympathy Card When You Didn't Know the Person Well

Focus on supporting the grieving person, not manufacturing closeness you didn't have.

It's fine to acknowledge you didn't know the person directly, while still expressing genuine care for the grieving person.
Keep the message simple: "I'm so sorry for your loss, thinking of you."
Avoid speculating about the deceased's character if you didn't know them.
Offer specific, concrete support if appropriate ("Let me know if I can help with anything this week").